Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.

 

Technical Product Support Specialist

Department: Product Support
Location: Waltham, MA

Nova Biomedical is looking for a Technical Product Specialist to join our Product Support department in Waltham, MA. In this highly visible, diverse role, you will serve as the primary point-of-contact for customers using Nova Biomedicalís instrumentation. This is a terrific opportunity for a medical technologist or a science graduate who is looking to start a career in a customer facing role and grow with a medical device company.

Responsibilities:

- Answer both general and technical questions related to the operation and maintenance of our analyzers.
- Leverage your strong communication skills to diagnose technical problems and instruct end-users through appropriate maintenance or troubleshooting procedures.
- As part of the Technical Support Services team, serve as an internal resource to assist Field Service Specialists and Field Sales Representatives when necessary.
- Additional responsibilities include maintaining the Technical Support demo analyzers, informing end users of changes and improvements to Nova instrumentation, proactively identifying and reporting potential problems or trends to management, and various administrative or research projects as they arise.

Qualifications:†

- Bachelorís Degree in Medical Technology, Laboratory Science, Chemistry/ Biology or another related field and 0-5 years of applicable experience.
- Strong oral and written communication skills are critical for success.
- Must be available to provide occasional, on-call support to cover nights and weekends on a rotating basis.
- Strong MS Office skills.
- Familiarity and/or experience with Point-of-Care, Clinical Laboratory, or Research Laboratory settings is desirable.

Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, delicious and company subsidized cafeteria and an innovative scholarship program for children of employees.

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