Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

About the company

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what’s next with us at novabiomedical.com or aicompanies.com

About the role

The Technical Product Support Specialist communicates, primarily by telephone, with end users of Nova products to solve technical problems and answer questions related to the operation and maintenance of their Nova analyzer. Similar support is provided to Nova's Field Service Specialists, Field Sales representatives as well as in-house personnel.

If you’re passionate about technical product support and want to be part of a team that is shaping the future of life sciences, we’d love to hear from you, apply today!

What you’ll do

• Communicate primarily with end users, Field Service and Field Sales representatives to resolve technical problems and answer questions related to their Nova instruments.
• Documenting details of each call including steps taken to resolve problems and/or answer questions in the Pivotal Database.
• Participate in rotating after-hours support to provide 24 hours a day, 7 days a week technical support.
• Assist in the training of new Technical Product Specialists, Field Service Specialists and Field Sales representatives.
• Provide Preventive Maintenance and Corrective Maintenance support to internal customers, Manufacturing, Quality Control and Research and Development.
• On occasion, take part in special projects for customers or the Technical Support department.
• Occasional travel to customer sites.

What we are looking for in you

• Familiar with bioengineering, biotechnology research laboratory and/or biologics production/manufacturing settings.
• Familiarity with cell culture/fermentation for biologics development is a plus.
• Must be an effective communicator with strong analytical skills.
• Strong computer skills.
• Strong technical ability to troubleshoot and understand complex systems.
• Strong interpersonal skills and technical aptitude
• Strong ability to multi-task

Physical Requirements for this role include:

• Alternating between standing and sitting

• Fine/ gross motor manipulation
• Lifting/Carrying up to ~75lbs.
• Ability to travel
• The full list of physical requirements for this role is available upon request.

Why work for Nova Biomedical

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements (Job specific)
• Professional development, engagement and events
• Company marketplace for lunch and snacks! (Location specific)
• OR Company subsidized cafeteria (Waltham)

Work Location: On-site in Waltham

Schedule/Hours: Monday to Friday, General business hours

Targeted Salary Range: $60k - $70k

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

EEO Statement:

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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