Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

About the company

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what’s next with us at novabiomedical.com or aicompanies.com

About the role

This is an exciting opportunity to join a fast-growing, innovative and customer-focused company. Nova Biomedical is a global leading supplier of analytical instruments, consumables and test kits for the clinical, biopharmaceutical, food and beverage industries.

Our aftermarket service business is a critical revenue engine, driving customer retention, operational uptime, and long-term account expansion.

The Aftermarket Service Sales Specialist is responsible for managing and growing service revenue across an assigned installed base of customers. This role owns the proactive selling of service contracts, renewals, warranty conversions, preventative maintenance programs, and service upgrades across biopharma portfolios.

This is a quota-bearing, consultative sales role that requires strong customer engagement, disciplined pipeline management, and the ability to position service value as a strategic investment, not a transactional renewal. The successful candidate will work closely with Inside Sales, Field Sales, Service Operations, and Customer Service to ensure predictable, recurring revenue growth and a world-class customer experience.

What you’ll do

Aftermarket Revenue Ownership

• Own and execute the aftermarket service sales strategy for an assigned territory and installed base, including service contract renewals, warranty expirations, preventative maintenance (PM), and service upgrades.
• Proactively identify and engage customers with expiring warranties, lapsed service coverage, or uncovered installed assets to drive service adoption and contract growth.
• Position multi-year service agreements and bundled offerings to increase contract value, retention, and revenue predictability.

Customer Engagement & Consultative Selling

• Conduct discovery conversations to understand customer workflows, risk tolerance, uptime requirements, and budget cycles.
• Clearly articulate the value of service coverage, preventative maintenance, and compliance support in regulated biopharma environments.
• Serve as a trusted advisor to customers, balancing commercial objectives with long-term account health and satisfaction.

Pipeline Management & Forecasting

• Build, manage, and maintain an accurate aftermarket opportunity pipeline within the CRM.
• Provide timely and accurate forecasts for renewals, warranty conversions, and service opportunities.
• Maintain strong opportunity hygiene, including clear next steps, close dates, and customer engagement documentation.

Cross-Functional Collaboration

• Partner closely with Product Management, Customer Service, Service Operations, and Field Service Engineers to align service offerings, scope, and delivery expectations/
• Collaborate with Inside Sales and Field Sales teams to identify cross-sell and expansion opportunities tied to new instrument placements or upgrades.
• Work with Finance and Contracts teams to support pricing, approvals, and contract execution.

Systems, Process & Continuous Improvement

• Utilize CRM and sales enablement tools to track customer interactions, service assets, and contract status.
• Maintain accurate installed base data and proactively flag data gaps or service coverage risks.
• Provide feedback to management on service trends, customer objections, competitive offerings, and process improvement opportunities.

Professional Contribution

• Participate in regional or national customer meetings, trade shows, or service-focused events as required.
• Contribute to a collaborative, customer-focused sales culture through professionalism, accountability, and teamwork

What we are looking for in you

• 2+ years of sales or customer success/service related experience, preferably in aftermarket, service sales, renewals, contracts or laboratory administrative experience
• Experience in life sciences, biopharma, analytical instrumentation, medical devices, behavioral science, SaaS, or insurance services strongly preferred.
• Strong empathetic and consultative skills with the ability to communicate technical and value-based concepts clearly.
• Strong level of comfort with CRM systems, Excel Data Analysis and sales enablement tools.
• Excellent organizational, forecasting, reporting, and time management skills.
• Sales technology stack use is a big bonus (Salesloft, ZoomInfo, LinkedIn Sales Nav)

Education Requirements:

• Degree in Sciences, Social Sciences, Business, or equivalent combination of education and experience.

Physical Requirements and Working Conditions:

• Typical remote office environment
• Must be able to use basic office equipment: computer, printer, copier, telephone, etc.
• Must be able to remain stationary for long periods of time

• Must be capable of communicating with stakeholders through various means

Why work for Nova Biomedical

• Flexible Medical, Dental, & Vision Coverage
• Competitive RRSP company match
• Generous PTO and paid holidays
• Generous Tuition reimbursement
• Remote
• Professional development, engagement and events

Work Location: Remote, Occasional in person meetings

Quebec, Ontario area preferred, 9:00 AM - 5:00 PM

Targeted Salary Range: $55,000 - $70,000 / Year

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

EEO Statement:

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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