Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

About the company

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what’s next with us at novabiomedical.com or aicompanies.com

About the role

The Technical Product Automation Specialist I (TPAS I) provides frontline support for Nova Biotechnology instrumentation and automation solutions within the biotechnology laboratory environments. This role assists customers and internal teams with troubleshooting, system connectivity, and automation integration across the Nova Biotechnology product line.The TPAS I works closely with end users, Field Service Specialists, Field Sales Representatives, and engineering teams to ensure reliable instrument performance and successful communication between Nova analyzers and laboratory systems.

If you’re passionate about automation, technology, and connectivity, and want to be part of a team that is shaping the future of life sciences, we’d love to hear from you, apply today!

What you’ll do

• Provide local and international assistance to customers, Nova-trained Field Service Specialists, and Nova-trained Field Sales Representatives via phone, email, and remote e-meeting sessions.
• Troubleshoot instrument operation, software configuration, and connectivity issues.
• Document all customer interactions, troubleshooting steps, and resolutions within the company Customer Relationship Management (CRM) system.
• Assist with configuration and troubleshooting of system connectivity for:
  • Nova automation servers used for Active Directory and Data transmission
  • Nova OPC DA/UA servers
  • 3^rd party Laboratory Information Management Systems (LIMS)
  • Client servers and external automation devices
• Support networking configuration including IP addressing, port configuration, and firewall coordination.
• Collaborate with customer IT teams, automation groups, and third-party vendors whose products interface or integrate with Nova systems to ensure successful system integration and reliable communication between devices.
• Escalate complex software or automation issues to senior specialists or R&D engineering teams.
• Collaborate with software development teams to support the management and ongoing development of the Nova OPC UA and DA Server.
• Assist in validation testing and verification activities for the Nova OPC Server and product line software.
• Contribute to internal documentation and knowledge base development.
• Provide training on the Biotechnology product lines, from introductory to advanced levels, for Technical Product Specialists, Field Service Specialists, Field Sales Representatives, and other relevant teams as needed.
• Occasionally travel to customer sites for implementation or advanced troubleshooting support.

What we are looking for in you

• Basic understanding of laboratory instrumentation and clinical or biotechnology analyzer operation.
• Familiarity with Laboratory Information Management Systems (LIMS) and Open Platform Communication (OPC) data workflows.
• Understanding of automation device communication and system integration concepts.
• Knowledge of TCP/IP networking fundamentals (IP addressing, ports, and basic connectivity troubleshooting).
• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Excel and Word, for documentation, reporting, and data analysis.
• Ability to manage multiple technical cases simultaneously and prioritize effectively.

Preferred:

• Experience with OPC DA/UA connectivity.
• Familiarity with automation platforms such as DeltaV, Kepware, OPCExpert, or UAExpert.
• Experience working with SQL data or Excel-based datasets.
• Basic scripting or programming experience (Python, C++, or XML).
• Exposure to regulated or GMP environments.
• Bachelor’s degree in Biomedical Engineering, Computer Engineering, Biology, or related technical discipline.
• 1–3 years of experience in a clinical, biotechnology, research, or laboratory automation environment.

Physical Requirements for this role include:

• Ability to lift up to 50 pounds.
• Ability to sit for extended periods while providing remote assistance.
• The full list of physical requirements for this role is available upon request.
• Up to 15% travel, primarily to customer sites for implementation support and advanced troubleshooting.

Why work for Nova Biomedical

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
• Company subsidized cafeteria in our Waltham, MA office

Work Location: Hybrid work schedule on-site in Waltham, MA, 4 days/week on-site, 1 day work from home.

Targeted Salary Range: $60,000 - $75,000/year

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

EEO Statement:

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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